Our resort is rustic and unique in style.
Something and some policy may be different from standard hotel.
Please take your time to check it out.
Child Policy
- The resort DOES NOT accept a booking with children under 3 years old. Why?
- To balance a number of guests and facilities of the resort: Maximum guests in each cottage are
- 2 adults with 2 children (when both are under 12 years old)
- 2 adults and 1 child (When a child is over 12 years old) - Child under 8 years is not allowed to stay in Sea Sense Cottage.
- A Family cottage is only one room type that allows 4 people sharing. In case of a family cottage is not available, a family plan below would be considered:
- Family with 1 child (over 3 years old)
A child will be applied as extra person at 800 THB/night for sofa bed set up or extra mattress (depend on a kind of room) and breakfast. - Family with 2 children (both between 3-12 years old)
- There is a maximum of 2 children allowed per room, when both under 12 years old.
An elder child will be applied as extra person at 800 THB/night for sofa bed set up or extra mattress (depend on a kind of room) and breakfast. - A younger child sharing bed with parents, additional breakfast applies 450 THB/night. (Optional: extra mattress can be added at 350 B/night)
- There is a maximum of 2 children allowed per room, when both under 12 years old.
- Family with 2 children (one of them or both are over 12 years old)
A family needs to take 2 cottages. - Family with 3 children
A family needs to take 2 cottages with 1 extra person.
- Family with 1 child (over 3 years old)
- Find room type suitable to your family click Family Guideline.
Cancellation condition on a Bad weather days:
On check-in date. IF all of boats stop running (before 4.30 pm) caused by weather conditions.
- Cancel the whole booking is possible. The 1st night will not be charged. Other night(s), cancellation fee is 30% of the room cost.
- Late arrival will be accepted, 1st night will not be charged.
- Postpone the whole booking is possible without any fee. But the room/promotion rate will be recalculated.
- In case the guest arrives Pakmeng pier after 4.30 pm. and can not reach the resort by weather condition, the booking is non-refund for all case.
Advance cancellation & Late arrival referred to the weather forecast.
- Notify 1 day before check-in date:
- Cancel the whole booking is possible.The 1st night will not be charged. Other night(s), cancellation fee is 30% of the room cost.
- Late arrival will be accepted, the 1st night or cancelled night will not be charged at 30% of the room cost.
- Postpone the whole booking is possible to do without any fee. But the room/promotion rate will be recalculated.
- Notify 2-3 days before check-in date.
- Cancel the whole booking is possible. Cancellation fee is 50% of the room cost.
- Late arrival will be accepted, the 1st night or cancelled night will not be charged at 50% of the room cost.
- Postpone the whole booking is possible, postpone fee is 300 B. The room/promotion rate will be recalculated.
- Notify 4 days (or more) before check-in date: Original booking condition mentioned in each booking will be applied.
Remark:
1. BAD WEATHER means Stormy, Windy, Big waves, Heavy rain that may cause accident or the boat was unable to run.
2. During 20 December - 10 January: only Late arrival will be accepted.
Normal conditions:
BOOKED FROM AGENCIES.
- Please contact your agency.
BOOKED FROM ONLINE TRAVEL AGENCY (OTA).
Such as booking.com, agoda.com, expedia.com, etc.
Booking policy is depending on the website. Please check conditions via those you've booked from.
BOOKED DIRECT ON THIS WEBSITE.
- Please send a request to cancel/amend your booking to sales@coco-cottage.com.
Eco-Friendly Policy
We are doing the best for this
Under the conditions of a remote island without basic facilities from the government and business competition. We are not able to claim 100% that we are Eco-friendly resort. But our team are doing our best. Some policies probably are annoying to your holiday.
Below are what we've done and still keep going with.
Use environmental-friendly electricity product as much as we can.
Main construction, decoration items are made from wood, and mostly produce in Trang or near by provinces. And many items are D-I-Y from our staff.
Do not provide fridge in room and limits time for using a/c in room: even this policy may turn to our business weakness, but sometime it's good to let your body touches and feels how much our planet is getting hurt.
Using Biological Wastewater/waste treatment as most as we can.
All staff are trained to separate trash. And we pay attention to a garbage transportation process. To make sure that every kinds of trash are going to the right place for the right waste disposal.
Clean up Koh Ngai's beach as often as we can to prevent any harms to the island.
