Our resort is rustic and unique in style.
Something and some policy may be different from standard hotel.
Please take your time to check it out.

Child Policy

(Strictly)
  1. The resort DOES NOT accept a booking with children under 3 years old. Why?
  2. To balance a number of guests and facilities of the resort: Maximum guests in each cottage are
         - 3 adults or
         - 2 adults with 2 children (when both under 8 years old).
  3. Child under 8 years is not allowed to stay in Sea Sense Cottage and Garden room.
  4. Family Plan.

Cancellation Policies.

We have some rules here and reasonable.

Cancellation policy might differ, depending on the available rate and staying period. Please check the exactly cancellation policy when booking.

 

Bad weather conditions:

On check-in date.  IF all of boats stop running caused by weather conditions.

  • Cancellation will be accepted with 85% refund.
  • Late arrival will be accepted with 100% refund of the unused room rate. The rate depends on each promotion's calculation method and agency.

 

Advance cancellation & Late arrival referred to the weather forecast.

  • Notify 1 day before check-in date:
    • Cancellation will be accepted with 85% refund.
    • Late arrival will be accepted with 100% refund of the unused room rate. The rate depends on each promotion's calculation method and agency.
  • Notify 2-3 days before check-in date.
    • Cancellation will be accepted with 70% refund.
    • Late arrival will be accepted with 70% refund of the unused room. Refund rate depends on each promotion's calculation method and agency.
  • Notify 4 days (or more) before check-in date: Original booking condition mentioned in each booking will be applied.
  • Remark: During 20 December - 10 January: only Late arrival will be accepted.
Normal conditions:

BOOKED FROM AGENCIES.

  • Please contact your agency.

 

BOOKED FROM OTHER BOOKING WEBSITES.

  • Such as booking.com, agoda.com, etc.

  • Booking policy is depending on the website. Please check conditions via those you've booked from.

 

BOOKED FROM COCO BOOKING ENGINE.

Eco-Friendly Policy

We are doing the best for this

According to conditions of remote islands and business competition. We are not able to claim 100% that we are Eco-friendly resort. But our team are doing our best. Some policies probably are annoying to your holiday.

Below are what we've done and still keep going with.

Use environmental-friendly electricity product as much as we can.

Main construction, decoration items are made from wood, and mostly produce in Trang or near by provinces. And many items are D-I-Y from our staff.

Do not provide fridge in room and limits time for using a/c in room: even this policy may turn to our business weakness, but sometime it's good to let your body touches and feels how much our planet is getting hurt.

Using Biological Wastewater/waste treatment as most as we can.

All staff are trained to separate trash. And we pay attention to a garbage transportation process. To make sure that every kinds of trash are going to the right place for the right waste disposal.

Clean up Koh Ngai's beach every month to prevent any harms to the island.